Effective Date: 01 January 2023

Thank you for choosing https://xvalue.online/ (referred to as “we,” “us,” or “our”) for your solar products and floor tiling needs. We are committed to providing you with high-quality products and exceptional customer service. This Warranty Policy outlines the terms and conditions under which we offer warranties for our products purchased through our website.

 

Warranty Coverage

1.1 Solar Products: We offer a [insert number]-year warranty on our solar products against defects in materials and workmanship under normal use and service. This warranty covers the repair or replacement of defective products at our discretion. The specific warranty duration and coverage details for each solar product are provided on the respective product page.

1.2 Floor Tiling: We offer a [insert number]-year warranty on our floor tiling against defects in materials and workmanship under normal use and service. This warranty covers the repair or replacement of defective tiling at our discretion. The specific warranty duration and coverage details for each floor tiling product are provided on the respective product page.

 

Warranty Limitations

2.1 Exclusions: Our warranties do not cover damages or defects caused by improper installation, improper use, accidents, abuse, negligence, acts of nature, unauthorized modifications, normal wear and tear, or any other causes beyond our control.

2.2 Third-Party Products: In some cases, our website may offer products manufactured or supplied by third parties. The warranties provided for those products are subject to the terms and conditions specified by the respective manufacturers or suppliers. We will assist you in obtaining warranty support from the appropriate third party, but we cannot be held liable for their warranty obligations.

 

Warranty Claim Process

3.1 Notification: If you believe you have a valid warranty claim, please contact our customer support team within the warranty period. Provide detailed information about the issue and include relevant supporting documentation, such as photographs or videos.

3.2 Evaluation: We will review your claim and may require additional information or evidence to assess the warranty eligibility. If we determine that the claim is valid, we will provide further instructions on how to proceed with the warranty service.

3.3 Repair or Replacement: Depending on the nature of the warranty claim, we will either repair or replace the defective product at our discretion. We may use new or refurbished parts for repairs or replace the product with a new or refurbished unit of the same or similar model.

 

Shipping and Handling

If a warranty claim is approved, we will cover the shipping and handling costs associated with returning the defective product and delivering the repaired or replacement product to you within the specified warranty coverage area. However, any costs associated with shipping the product to us for warranty service shall be your responsibility.

 

Limitation of Liability

To the extent permitted by applicable law, our liability under this Warranty Policy shall be limited to the repair or replacement of the defective product as described herein. In no event shall we be liable for any indirect, consequential, incidental, punitive, or special damages arising out of or in connection with the use or performance of our products.

 

Modifications to the Warranty Policy

We reserve the right to modify or update this Warranty Policy at any time without prior notice. The most current version will be available on our website, and the revised policy will apply to any product purchased after the effective date of the modification.

Please note that this Warranty Policy is additional to any statutory rights you may have under applicable laws.

If you have any questions or need further assistance regarding our warranty policy, please contact our customer support team.

 

Last updated: 28 July 2023